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Prompt way to collect real-time feedback from consumers & representatives.

Unleash the productive accuracy of your Aged care by perfectly reaching out to your consumers . Understand and Analyse their experience via real-time feedback systems & periodic survey feedback.

Bring a smiley to them 😊

Smiley Reviews is designed to help you improve consumer experience & meet Australian Aged Care Quality Standards.

Revamp your aged care with smileys

Real-time feedback system helping you analyse & improve quality
across various domains in aged care
care

Care

lifestyle

Lifestyle

food

Food

environment

Environment

staff

Staff

and more..

Feedback & complaints management tool for Aged Care

cloud

Cloud based portal

fast

Fast & simple to use

microphone

Voice feedback Capability

notifications

Criteria based Email and push notifications

multi-lang

Multi-lingual to promote cultural diversity

chart

Graphical Reporting

chat

Automated acknowledgement for complaints

review

Google review invitation for positive feedback

Consumer Experience Analysis Has
Just Been Simplified.

Our Software meets the demand of providing the most advanced and easy to use technology for Aged Care to measure and analyse consumer experience.

Gain valuable insight to improve consumer satisfaction and increase loyalty.

Consumer Directed Care to next level

Our interactive feedback system helps you analyse feedback from every consumer at your aged care and assists you with continuous improvement.

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Benefits
Provides an open and safe avenue for consumers & their representatives to provide feedback
Demonstrates that consumer feedback is welcome and that you care for them
Assists with continuous improvement & building better relationship with consumers
Meets Aged Care Quality Standards by showing that an effective Feedback Management System is in place
Resolution focused Online Complaints Management System
Saves time and effort of handling paper feedback forms
Helps with strategic planning and overall management of Aged care services
Intelligent Analytical Reports
Consumer experience report as per Aged Care Quality Agency template
Company overview report for senior management
Regional overview report
Individual facility report
Individual resident report
Periodic consumer experience report
Complaints report with actions taken for resolution
Industry average report and more
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Let’s help you
improve standards at your aged care

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Born from your needs. Designed to perfection. Consumer experience measured in a click via

kiosk

Kiosk

wall-mount

Wall Mount

tab

Handheld Tablet

web

Web

Affordable for everyone!

We understand the need for an affordable system to help you meet your aged care needs.

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Smiley Reviews
$ 0.69

/month/bed
  • Real-time Feedback
  • Kiosk, Desk or Wall Mount
  • Ipad and Android app
  • Voice Feedback
  • Unlimited Users
  • Unlimited Responses
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Smiley Surveys
$ 0.69

/month/bed
  • Survey Feedback
  • Elderly Friendly
  • Ipad and Android App
  • Multilingual
  • Voice Feedback
  • Unlimited Responses
Popular Choice
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Combo Package
$ 0.99

/month/bed
  • All features of
  • Reviews & Surveys
  • Multilingual Text to Speech
  • One Click Graphical Reports
  • Multi-facility Reports
  • Online Complaints Register
  • 24/7 Phone & Email Support
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Premium package
$ 1.99

/month/bed
  • All features of
  • Combo Package
  • Artificial Intelligence
  • Newsletter Builder & Publisher
  • Consumer Activity Planner
  • Consumer Representative Meeting Minutes
  • Consumer Family Bulk Mailer

Testimonials

Don’t take our word for it

So, why dont we start a conversation?

Let us assist you improve consumer satisfaction at your aged care




Or Call 1300 559 419