We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at firstname.lastname@example.org
For our customers
Your respondent data inclusive of their response belongs to you. Smiley Reviews grants you the admin role to collect and export the responses as you wish. We do not sell or use feedback collected by you for our business requirements. This admin role also grants you the right to edit or export previously submitted data.
We safeguard respondents’ email addresses and the email addresses collected by you. We don’t use or sell the email addresses against our policy.
The security of your personal information and data is important to us. We store them securely. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. We may process your data on your behalf and under your instructions.
All your data is stored on servers located in Australia.
Feedback are created & administrated by our customers who have shared the feedback questionnaire with you. We host basic information about you, the feedback questionnaire and responses on our website or app and collect the responses that you submit to our corresponding customer who is the creator. If you have any questions about a feedback questionnaire/ survey you are taking, please contact the creator directly, as Smiley Reviews is not responsible for the content of that feedback questionnaire or your response to it.
The anonymity of your responses depends on how the feedback creator has configured it in Smiley Reviews platform. We don’t sell or share your responses to third party advertisers or marketers. However, the policy might be different with the creator. So, you’re advised to check with them in this regard.
Information we collect directly from you:
When you sign up with Smiley Reviews. we collect your contact information, username, password, password hints and similar security information used for authentication, email addresses, IP, location, device and OS information and other relevant information. All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
When you make a payment on smileyreviews.com.au in your preferred payment method, you’re required to provide billing details, such as a name, billing address, and financial information (like credit card details). Your credit card details are not directly stored on our servers and are processed via secure third-party payment gateways.
Your Feedback information
Your survey data (questions, responses and respondent database) is stored with us securely. You as the customer has the full authority to store/ edit your own respondent database which may include your consumer details, consumer representative details and any other respondent audience details you decide to include in the respondent database. We don’t use or sell this information including respondent email addresses you have stored for our own purposes.
Smiley Reviews will not email your survey respondents or the subscribers in your list except at your direction. We don’t sell or share email addresses in your list to any third parties.
We may also collect information from you through testimonials, case studies, forms or information you intentionally share with us in other contexts.
We may collect certain information when you visit, use or navigate the Sites or Apps. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Sites or Apps and other technical information. This information is primarily needed to maintain the security and operation of our Sites or Apps, and for our internal analytics and reporting purposes. These log files are encrypted and rotated frequently.
Information we collect from Third parties
We may obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties. Examples of the information we receive from other sources include social media profile information; marketing leads and search results and links, including paid listings (such as sponsored links).
Use of your information
We may use the information we collect from you when you register, use our system, sign up for our newsletter, respond to a feedback or marketing communication, browse the website, or use any site features in the following ways:
– To personalize your experience and to allow
us to deliver the type of content and product offerings you are most interested
– To improve our website or services in order to better serve you.
– To allow us to better service you in response to your customer service requests.
– To administer a contest, promotion, other site feature.
– To quickly process your transactions.
– To ask for ratings and reviews of services or products.
– To follow up with them after correspondence (live chat, email or phone inquiries).
Who do we share your Data with?
We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations
Smiley Reviews may use analytics tools to collect information regarding the behaviour and demographics of visitors using our services inclusive of google analytics.
Our Commitment to Data Privacy
Smiley Reviews gives utmost importance to the data privacy of its customers and hereby confirms upon the data privacy, security & transparency commitment, the company offers to all its customers.
Personal Privacy & Data Retention
While we will process customer data, it is the customer on whom the power to edit, delete, retain or transfer of data, fully rests upon. Smiley Reviews stores user data with reference to your Service account. This may include personal information, survey data and other details that you enter into the app from time to time. We will retain your data as long as you have an account with us.
If you would at any time like to review or change the information in your account or terminate your account, you may contact us via email@example.com or make necessary changes from your user account.
Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites or Apps
You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account.
We promise to adopt utmost security standards so that your personal data does not get compromised at any point in time. We have tightened our IT infrastructure, data security platform so as to offer our customers, enhanced end-to-end security. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Being the data owner, it is completely your call to decide on where & with whom your data must reside. You can use our standard data export functionality. In any event of this not working for you, we will help you to export your data
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.