Privacy Policy

Privacy Policy

Privacy Policy

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at privacy@smileyreviews.com.au

When you visit our website www.smileyreviews.com.au, mobile applications, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites or Apps and our services.

This privacy policy applies to all information collected through our website (such as www.smileyreviews.com.au), mobile application, (“Apps”), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Sites”) or through affiliates/partners, except where otherwise specified. This Privacy Policy specifies the types of personal data Smiley Reviews obtains through the Smileyreviews.com.au website, our product, and services offered by us, how we may use that personal information, with whom we may share it and how you may exercise your rights relating to our processing of that data. The Privacy Policy additionally describes the measures we take to secure your personal data and how you can contact us to learn more about our privacy practices. References to “data” in this Privacy Policy relates to whatever data you collect using our services, including the responses and the data you enter into our application in the form of email IDs and CSV files containing information of people to whom you send the surveys or receive feedback from. We only process your personal data and at any and all times, the data belongs to you and you alone.

For our customers

Your respondent data inclusive of their response belongs to you. Smiley Reviews grants you the admin role to collect and export the responses as you wish. We do not sell or use feedback collected by you for our business requirements. This admin role also grants you the right to edit or export previously submitted data.

We safeguard respondents’ email addresses and the email addresses collected by you. We don’t use or sell the email addresses against our policy.

The security of your personal information and data is important to us. We store them securely. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. We may process your data on your behalf and under your instructions.

All your data is stored on servers located in Australia.

For Respondents

Feedback are created & administrated by our customers who have shared the feedback questionnaire with you. We host basic information about you, the feedback questionnaire and responses on our website or app and collect the responses that you submit to our corresponding customer who is the creator. If you have any questions about a feedback questionnaire/ survey you are taking, please contact the creator directly, as Smiley Reviews is not responsible for the content of that feedback questionnaire or your response to it.

The anonymity of your responses depends on how the feedback creator has configured it in Smiley Reviews platform. We don’t sell or share your responses to third party advertisers or marketers. However, the policy might be different with the creator. So, you’re advised to check with them in this regard.

Information we collect directly from you:
Registration information

When you sign up with Smiley Reviews.  we collect your contact information, username, password, password hints and similar security information used for authentication, email addresses, IP, location, device and OS information and other relevant information. All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Billing information

When you make a payment on smileyreviews.com.au in your preferred payment method, you’re required to provide billing details, such as a name, billing address, and financial information (like credit card details). Your credit card details are not directly stored on our servers and are processed via secure third-party payment gateways.

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Your Feedback information

Your survey data (questions, responses and respondent database) is stored with us securely. You as the customer has the full authority to store/ edit your own respondent database which may include your consumer details, consumer representative details and any other respondent audience details you decide to include in the respondent database. We don’t use or sell this information including respondent email addresses you have stored for our own purposes.

Smiley Reviews will not email your survey respondents or the subscribers in your list except at your direction. We don’t sell or share email addresses in your list to any third parties.

Other data

We may also collect information from you through testimonials, case studies, forms or information you intentionally share with us in other contexts.

User Details

We may collect certain information when you visit, use or navigate the Sites or Apps. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Sites or Apps and other technical information. This information is primarily needed to maintain the security and operation of our Sites or Apps, and for our internal analytics and reporting purposes. These log files are encrypted and rotated frequently.

Information we collect from Third parties

We may obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties. Examples of the information we receive from other sources include social media profile information; marketing leads and search results and links, including paid listings (such as sponsored links).

Use of your information

We may use the information we collect from you when you register, use our system, sign up for our newsletter, respond to a feedback or marketing communication, browse the website, or use any site features in the following ways:

– To personalize your experience and to allow us to deliver the type of content and product offerings you are most interested in.
– To improve our website or services in order to better serve you.
– To allow us to better service you in response to your customer service requests.
– To administer a contest, promotion, other site feature.
– To quickly process your transactions.
– To ask for ratings and reviews of services or products.
– To follow up with them after correspondence (live chat, email or phone inquiries).

Who do we share your Data with?

We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations

Analytics

Smiley Reviews may use analytics tools to collect information regarding the behaviour and demographics of visitors using our services inclusive of google analytics.

Our Commitment to Data Privacy

Smiley Reviews gives utmost importance to the data privacy of its customers and hereby confirms upon the data privacy, security & transparency commitment, the company offers to all its customers.

Personal Privacy & Data Retention

While we will process customer data, it is the customer on whom the power to edit, delete, retain or transfer of data, fully rests upon. Smiley Reviews stores user data with reference to your Service account. This may include personal information, survey data and other details that you enter into the app from time to time. We will retain your data as long as you have an account with us.

If you would at any time like to review or change the information in your account or terminate your account, you may contact us via info@smileyreviews.com.au or make necessary changes from your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites or Apps

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. 

Security

We promise to adopt utmost security standards so that your personal data does not get compromised at any point in time. We have tightened our IT infrastructure, data security platform so as to offer our customers, enhanced end-to-end security. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Data Portability

Being the data owner, it is completely your call to decide on where & with whom your data must reside. You can use our standard data export functionality. In any event of this not working for you, we will help you to export your data

Cookie Policy

Cookies are small files that a site or its service provider transfers to your browser that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity which enables us to provide you with improved user experience and services. Smiley Reviews also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

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Amendments to Privacy Policy

Smiley Reviews reserves the right to make changes to this Privacy Policy from time to time. We will post the revised version on the website along with the effective date. We would recommend you check our privacy policy periodically. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website. However, your continued use of our Services would imply your consent to the amendment of our Privacy Policy.

Contact us

If you have any question regarding our privacy policy, feel free to send us an email at info@smileyreviews.com.au. We will revert to you within a maximum of 15 business days.